Privacy Policy
We've got your back when it comes to protecting your personal info
LAST UPDATED: JANUARY 2024
Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: your trust means everything to us at Onyx Valley Quinthar. So we're gonna keep this straightforward and honest. We collect some data to make your stay incredible, and we promise not to do anything shady with it.
When you book with us or check in, we'll need the basics - your name, email, phone number, and payment details. If you're booking spa treatments or dinner reservations, we might ask about preferences so we can personalize things. Your IP address and browser info get logged automatically (that's just how websites work these days).
We also use cookies to remember you and make the site work better. Nothing creepy, we promise.
Processing Reservations: Can't book you a room without knowing who you are, right? We need this stuff to confirm your stay and send you details.
Making Things Personal: Remembering your favorite room type or dietary preferences makes your experience way better.
Staying in Touch: We'll email you booking confirmations, occasional updates about what's happening at the hotel, or special offers if you're into that.
Legal Stuff: Sometimes we're required by Canadian law to keep certain records. It's not exciting, but it's necessary.
Security's a big deal for us. We use industry-standard encryption for all payment transactions - that's the same tech banks use. Our servers are secure, our staff's trained on privacy protocols, and we limit access to your personal data to only the folks who actually need it to do their jobs.
No system's perfect, but we're constantly updating our security measures to stay ahead of potential threats. Your data's locked down tighter than our wine cellar.
We're pretty selective about this. Payment processors get your card info (obviously), but it's encrypted. If you book a guided mountain tour, we'll share relevant details with our activity partners. That's about it.
We'll never sell your info to marketers or spam you with junk. If there's ever a legal requirement to disclose information, we'll notify you unless we're legally prevented from doing so.
You've got options here. Want to see what data we have on you? Just ask. Need something corrected? We'll fix it. Want us to delete your info? We can do that too (though we might need to keep some stuff for legal reasons).
Don't want marketing emails? Click unsubscribe. Easy. You're in control of your information.
Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little data files help our site remember you and function properly. Some are essential (can't run the site without 'em), others help us understand how people use the site so we can make it better.
You can adjust your browser settings to block cookies, but heads up - some features might not work as smoothly. Most browsers accept cookies by default, but you're free to change that.
We don't knowingly collect info from anyone under 16. If you're a parent and think we might have data on your kid, reach out and we'll delete it immediately.
Our site might link to other websites - maybe local attractions or partner services. Once you click away from our site, their privacy policies apply, not ours. We can't control what they do, so check their policies if you're concerned.
Things change, technology evolves, laws get updated. We might need to modify this policy from time to time. When we do, we'll post the updated version here with a new date at the top. If there are major changes, we'll send you an email. Keep checking back occasionally - we'll always be transparent about what we're doing with your data.
If something in this policy doesn't make sense, or you've got concerns about your privacy, don't hesitate to get in touch. We'd rather answer your questions than leave you wondering.